Support Associate, Administrative​/Clerical

Overview

Join to apply for the Support Associate role at CertifID
. We are a security-focused tech company that verifies identities and detects fraud in transactions to mitigate cybercrime risk in real estate and financial sectors.

• Meticulously examine data from various sources to ensure accuracy and completeness
• Identify and correct data errors and inconsistencies
• Research and verify missing information to ensure data completeness
• Conduct an average of 35 daily outreach calls to confirm business information
• Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
• Provide high-quality, responsive support to customers using our verification products
• Document customer interactions and escalate issues when appropriate
• Help to create guides and other training materials for customers on our products
• Assist with ordering and receiving documentation from lenders and other sources
• Maintain confidentiality and security of sensitive information

• Clerical office skills, including computer skills and data entry, are preferred
• Strong communication and interpersonal skills with a customer-first mindset
• Detail-oriented with strong investigative skills
• Reliable with a positive and professional attitude and strong work ethic
• Ability to learn and navigate multiple systems and portals
• Adaptability to handle changes in procedures and software systems
• Ability to prioritize, ask questions when appropriate, and exercise good judgment
• Strong organizational skills with an ability to manage time and resources effectively
• Comfort with both customer-facing responsibilities and internal data integrity work
• A curiosity to take on new challenges and help build new processes

• Flexible vacation
• 12 company-paid holidays
• 10 paid sick days
• No work on your birthday
• Health, dental, and vision Insurance (including a $0 option)
• 401(k) with matching, and no waiting period
• Equity
• Life insurance
• Generous parental paid leave
• Wellness reimbursement of $300/year
• Professional development reimbursement
• Competitive pay
• Learn more about Certif
  
  ID’s culture

• Not Applicable

• Full-time

• Other

• Computer and Network Security