Accounting Clerk - DoubleTree Suites Austin

Overview

An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an Accounting Clerk, you would be responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Posting charges, invoicing as required by account type, processing certain accounts such as parking, contract rooms.
• Processing advance deposits, refunds on cancels, posting daily deposit and other payments including wires and payment reports.
• Handling all questions and concerns related to charges, conducting thorough research to develop the most effective solution and negotiate results.
• Process adjusting entries to update or correct guest billing questions and disputes.
• Assist in resolving outstanding balances with direct bill and collections accounts, gathering the appropriate backup needed.
• Receive and maintain credit applications. High degree of data input and organizing daily paperwork.
• Verify and maintain high balance reports.
• Work with Sales/Events and clients to ensure billing timeliness and accuracy.
• Assist in implementing Accounts Receivable policies and procedures, maintaining compliance with company policies and standards.
• Weekly review and documentation of Accounts Receivable Aged Balances.
• Position will also assist in monthly cash audits, journal entries, and Accounts Payable/Receivable functions. Strong interpersonal skills working with multiple departments.
• Ability to access and accurately input information into computers. Strong knowledge of Excel, Word, and Outlook.

• Strong communication skills between guest, team members, and management.
• Knowledge of Accounting principles.
• Must have ability to work under tight deadlines.
• Ability to effectively deal with guest concerns and team members in a friendly and positive manner.
• Additional job duties and projects as assigned or requested.
• OnQ experience a plus; tact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, facsimile, mail, etc.).

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Double Tree Suites Austin

Full-time

Doubletree by Hilton

Accounting