Billing Service Desk Coordinator

Overview

At MoFo, we couldn’t write our own success story without yours. Ready to write your story? Join MoFo as a Billing Service Desk Coordinator on our Financial Operations team! This role can be based in Boston, New York or Washington, D.C.
For office locations:

The Billing Service Desk Coordinator supports the activities of the Client Accounting team by handling requests received via workflow to produce billing data, reports, and provide answers to procedural questions from internal firm staff and attorneys.

• Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.
• Ensure exemplary client service to all internal and external clients; proactively promote client service throughout the department and among teams; respond to peer requests with recognition that the request serves a client or Firm need.

• Using financial system, department workflows and tools, provide support to the Client Accounting team by reviewing, assigning and completing ad‑hoc requests for prebills, inventory reports, invoice copies, and general inquiries.
• Monitors service levels in workflows, ensuring timely responses to requests.
• Reviews Outside Counsel Guidelines for firm clients and documents provisions related to client billing.
• Achieve a solid understanding of client and matter set‑ups, audit matter set‑ups for accuracy.
• Provides backup to Client Accounting team in covering absences of team members and distributing prebills during the monthly prebill cycle.
• Assists with audits and reconciliations of financial data, including review and submission of electronic files to clients.

• Some college experience including coursework in accounting or business preferred; associate’s degree strongly preferred.
• Prior billing experience preferred but not required; a strong desire to build a career in legal accounting is required.
• Strong verbal and written communication skills, ability to communicate effectively and tactfully with peers and internal clients.
• Excellent customer service skills; ability to determine the nature of a request and answer completely and efficiently, while keeping stakeholders informed on complex requests.
• Knowledge of Microsoft Office programs including Outlook, Word and Excel is required; affinity for learning new software or applications highly desired.
• Strong attention to detail; ability to follow instructions with a high degree of accuracy; ability to prioritize tasks.
• Ability to keep observations or viewpoints regarding firm business confidential.

At MoFo, we collaborate as one firm across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us:
• Inclusion + Engagement:
• Commitment to Pro Bono:
• The MoFo Foundation:

• Comprehensive benefits package starting on your first day.
• Options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry‑leading parental leave and family benefits, including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day and a birthday holiday just for fun.
• Annual education reimbursement.
• Dedicated Talent Development team.
• Competitive annual profit‑sharing contribution.

New York salary range: $60k to $80k

Boston or Washington, D.C. salary range: $55k to $78k

For questions regarding this position, please e‑mail