Reservation Executive

Responsibilities

Assist guests with enquiries and recommend suitable room types or packages.

Handle and resolve escalated reservation‑related concerns.

Monitor guest satisfaction levels and feedback for service improvements.

Ensure accuracy of reservation records and Property Management System (PMS) data entries.

Manage all reservation transactions, including offers, options, confirmations, deposits, billing, and no‑shows.

Coordinate group reservations, allocations, and special requests with relevant departments.

• Diploma in Hospitality, Tourism, or its equivalent.
• Minimum 2 years’ experience in Reservations or Front Office within the hotel industry.
• Proactive, positive, and passionate about delivering excellent service.
• Able to multi‑task and work accurately in a fast‑paced environment.
• Strong communication and interpersonal skills.
• 5‑days work week and willing to work on alternate Saturdays.

Please indicate your last drawn salary, expected salary and notice period in your application.

We regret to inform that only shortlisted candidates will be notified.