Business Operations Specialist

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the Business Operations Specialist, you will be responsible for the support execution of the company’s Enterprise Capabilities Program and other strategic digital initiatives by providing strong operational coordination, visibility, and follow through. This role is focused on turning strategy into structured plans, tracked commitments, and consistent execution across sales, operations, IT, marketing, and field teams to ensure that Yancey Bros.

Co. is the North America leader in the Enterprise Capabilities Program.

• Support execution of the Enterprise Capabilities Program by tracking required activities, milestones, deliverables, and readiness criteria.
• Maintain program workplans, timelines, action logs, and execution trackers.
• Coordinate inputs across internal teams to ensure enterprise capability requirements are understood, aligned, and completed on schedule.
• Prepare clear, executive‑ready status updates, dashboards, and supporting materials.
• Identify execution risks, gaps, or delays and escrow with recommended mitigation actions.
• Work closely with Caterpillar to identify best practices, changes, and priorities.
• Provide operational support across multiple digital initiatives (eCommerce, telematics, digital onboarding, adoption, enablement, and related platforms).
• Track cross‑program dependencies, action items, and ownership to ensure alignment and reduce execution friction.
• Support governance routines including cadence meetings, agendas, documentation, and follow‑ups.
• Help standardize operational artifacts such as templates, trackers, scorecards, and reporting formats.
• Act as a coordination point between business teams, IT, vendors, and field stakeholders.
• Translate enterprise initiatives into clear operational tasks and expectations.
• Ensure information flows consistently across teams to maintain alignment and accountability.
• Maintain program‑level KPIs, scorecards, and dashboards tied to enterprise capabilities and digital execution.
• Compile insights from multiple data sources into clear, leadership‑ready summaries.
• Monitor progress against commitments and highlight trends, risks, and opportunities for improvement.
• Support leadership decision‑making through accurate, timely, and actionable reporting.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have strong organizational and project management skills when it comes to turning strategic initiatives into structured plans, timelines, and tracked commitments. Excellent communication abilities will be essential for coordinating across sales, operations, IT, marketing, and field teams to ensure alignment and visibility. You should possess strong attention to detail and operational discipline to monitor progress, identify gaps, and drive consistent follow-through.

The ability to collaborate cross-functionally while also working independently to maintain momentum and accountability is essential to this role.

• Bachelor’s degree in business, Operations, Information Systems, or related field (or equivalent experience).
• 3–5 years of experience in business operations, program support, project coordination, or digital operations roles.
• Experience building and maintaining trackers, dashboards, timelines, and executive summaries.
• Experience supporting enterprise programs or transformation initiatives.
• Experience in a dealer or OEM organization.

• The ideal candidate is highly organized, execution‑oriented, and comfortable operating across…