Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we create timeless pieces that celebrate individuality.

The Sales Associate is a vital member of the store team, responsible for delivering exceptional customer service, driving sales, and maintaining the Coach brand standards.

• Understand and align with organizational objectives and company priorities.
• Take ownership of personal performance metrics, creating short‑ and long‑term sales and clienteling strategies.
• Own personal survey results and develop improvement plans.
• Represent Coach as a brand ambassador and model the company’s selling and service expectations.
• Adapt to local market changes, supporting the execution of targeted sales strategies.
• Drive business through sales strategy, clienteling, sourcing new customers, and maintaining ongoing productive relationships.
• Build credibility as a fashion advisor by communicating current trends, competition, and product value.
• Provide in‑depth product knowledge, including features, benefits, pricing, and promotional strategy.
• Leverage cross‑selling skills to encourage beneficial product add‑ons that meet customer needs.
• Read customer cues, tailor the approach, and attend to the unique shopping needs of each customer.
• Manage multiple customers simultaneously and follow up consistently to close sales.
• Flex selling techniques to support overall store financial results.
• Build lasting and loyal customer relationships.
• Utilize Coach tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for the shared vision and mission.
• Promote a team‑selling environment and foster teamwork, trust, and collaboration.
• Remain solution‑oriented, adaptable, and receptive to feedback.
• Maintain a calm and professional demeanor at all times.
• Ensure all daily operational tasks are completed without compromising service or standards.
• Maintain store floor, backroom, cash wrap, and visual merchandising to Coach standards.
• Replenish and stock inventory, support the inventory process, and maintain strong organizational standards.
• Assist with inventory shipments, stocking shelves, and restocking the sales floor.
• Support cash wrap operations, processing purchases, returns, and exchanges efficiently.
• Help prepare and organize functional areas, perform routine cleaning, and maintain visual merchandising expectations.

• Drive For Results
  :
  Consistently exceed goals and push self and others to achieve results.
• Customer Focus
  :
  Dedicate efforts to meet customer expectations and use feedback to improve.
• Creativity
  :
  Generate innovative ideas and connect unrelated concepts.
• Interpersonal Savvy
  :
  Build rapport across all levels and diffuse challenging situations with diplomacy.
• Learning on the Fly
  :
  Quickly learn from new challenges and adapt to change.
• Perseverance
  :
  Persistently pursue goals, especially when facing
  
  Etiqueta hurdles.
• Dealing with Ambiguity
  :
  Adapt to uncertainty, act without a complete picture, and manage risk.

• 1–3 years of sales experience, preferably in a luxury retail environment.
• Current knowledge of fashion trends and market competition.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems, basic computer skills, and mobile POS.
• Physical ability to work fast pace, lift up to 25 pounds routinely, and occasionally up to 50 pounds.
• dont short; ability to maneuver within sales floor, shelves, and stockroom.
• Flexible scheduling ability to workэнт nights, weekends, and holidays.

Ability to work a flexible schedule, including nights, weekends, and holidays such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.

Base pay range: $15.00 to $17.75 per hour. Tapestry will comply with all applicable wage requirements.

Eligible employees receive health, dental, vision, life and disability insurance, 401(k) savings plan enrollment, paid time off, product discounts, and incentive compensation.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Tapestry, Inc. will provide applicants and employees with reasonable accommodations. If you require accommodation, contact Tapestry People Services at 1‑855‑566‑9264 or e

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