Pathway of Hope Case Manager
Listed on 2026-03-01
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Social Work
Community Health, Family Advocacy & Support Services, Youth Development, Guidance Counselor: Social/Educational
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
AURORA CORPS
POSITION DESCRIPTION
POSITION TITLE: Pathway of Hope Case Manager
LOCATION/DEPT.: Aurora Corps
REPORTS to (TITLE): Corps Officer
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
PAY GRADE: 205
PAY RANGE: $19.97 - $23.96
OUTCOMESThe Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Aurora Corps. The Case Manager works under the guidance of the Regional Social Work Manager along with the Corps Officer implementing the program's objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.
ESSENTIAL DUTIES AND RESPONSIBILITIESProvides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps. (the POH Case Manager in this program can only do Pathway of Hope responsibilities)
Program Implementation- Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
- Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
- Conduct goal setting steps with participants formulating change-oriented action plans.
- Conduct follow-up case management meetings with participants.
- Refer participant to internal and/or external services designed to address identified goals.
- Monitor and track participants progress in goal attainment on the action plans.
- Develop plans to address transition needs and ongoing documentation of progress.
- Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
- Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
- Participates with POH planning and program development at assigned site(s).
- Participates in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.
This position reports to the Corps Officer(s) with guidance from the Regional Social Work Manager.
This position works collaboratively with Corps Officer(s), and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.
In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTSThis individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
A 30, 60, and 90-day performance review will be conducted.
EDUCATION/EXPERIENCE- Bachelor's degree in a human service area required. A BSW is preferred.
- Minimum of two years of experience in casework or social service.
- A valid driver's license and clearance of The Salvation Army's MVR process.
- Bilingual (English/Spanish)…
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