Retail Sales Associate; PT
Listed on 2026-01-01
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Retail
Retail Sales, Retail Associate/ Customer Service
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture where every associate feels welcomed and respected, inspiring leaders and creatives to shape the future by taking bold action today.
JOB MISSION
Retail Sales Associates ensure our retail stores operate smoothly and provide exemplary customer service. With expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
MAJOR ACCOUNTABILITIES
- Greet and make customer contact
- Understand the customer's needs
- Educate the customer on product features and benefits
- Solve any customer problems/answer questions
- Transact the sale through suggestive selling, multiple selling, and effective closing
REQUIREMENTS FOR SUCCESS
- Must be 18 years or older
- Excellent interpersonal skills
- Retail experience preferred but not necessary
- Strong customer service and communication skills
- Ability to work well in a team
- Familiarity with cash register functions
- Basic math skills
- Willingness to work flexible hours, including weekends and holidays
- Physical ability to lift 4 lbs. frequently, up to 8 lbs. occasionally, kneel, squat, move boxes up to 50 lbs. with assistance, stand for extended periods, and climb ladders or stairs as needed
Illinois Only Pay Range: $15.00 - $19.53 hourly (based on relevant experience, location, and other factors).
Regular Associate Benefits
We offer comprehensive benefits including medical, dental, vision, life insurance, 401K, and additional perks such as online courses, tuition reimbursement, student loan support, and mentorship programs. Benefits also include a yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, holidays, and parental leave, emphasizing work-life balance.
Temporary associates receive medical, dental, vision insurance, and an employee discount. Part-time associates are eligible for 401K, short-term disability, a $300 yearly lifestyle reimbursement, and discounts.
Equal Opportunity Employer
We are committed to providing equal employment opportunities and affirmative action regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories.
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