Temporary Support Associate

Apply for the Temporary Support Associate role at Coach
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Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.
Sales Support Associate is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing customers.

• Greeting the customer with a smile, eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture, where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking the customer and providing a reason to return.
• Represent Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stock room daily; includes off‑site/remote warehouse as applicable.
• Shift/organize product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Effectively communicate information pertaining to price points, features/benefits, colour and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Upkeep housekeeping standards.

• Drive For Results:
  Counted on to exceed goals successfully; consistently a top performer, bottom‑line oriented, and steadfastly pushes self and others for results.
• Customer Focus:
  Dedicated to meeting expectations of internal and external customers; establishes effective relationships and gains trust and respect.
• Creativity:
  Generates unique ideas, easily connects unrelated concepts, and is original and valuable in brainstorming.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport and constructive relationships, using diplomacy and tact.
• Learning on The Fly:
  Quickly learns new problems, is a versatile learner, open to change, and experiments to find solutions.
• Perseverance:
  Pursues tasks with energy and drive, rarely giving up before finishing.
• Dealing with Ambiguity:
  Copes effectively with change, shifts gears comfortably, and acts without having the total picture; handles risk and uncertainty calmly.

Experience: 1‑3 years of prior retail experience (cashier/stock/​sales), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition is expected.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, internet); ability to use walkie‑talkie and read price/product release sheets.

Physical: Ability to work fast pace, communicate effectively, maneuver the sales floor and stock room; climbing, bending, kneeling required. Frequently lift and carry up to 25 lbs and occasionally up to 50 lbs of product/cartons.

Schedule: Flexibility to work nights, weekends, holidays, and high retail traffic days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note: This document is a sample of duties and responsibilities; not an exhaustive list.

Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and…