Manager, Operations S

Job
Location Name: S+
Address: 800 Bilter Rd, Aurora, IL 60502, United States (US)
Job Type: Full Time
Position Type:
Regular
Job Function:
Distribution Center

Work Location:

Onsite Mon - Fri (Chicago, IL)

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

At Sephora Collection, Sephora's global brand, we bring together talent and expertise to design on‑trend, reliable, effective and mindful products. Our mission: to offer everyone the opportunity to love and celebrate their unique beauty. Sephora Collection has 250 highly engaged employees in France, and a global impact that extends from Europe to the Middle East and right across the Americas and Asia.

We are an authentic brand - free, vibrant, and always on the move. At Sephora Collection, every day is an invitation to learn, discover yourself and the endless possibilities of the world of beauty.

To support and foster our significant growth in the United States, Sephora Collection successfully launched a new warehouse operation in January 2025, for our US, Canadian, and Kohl's clients.

A team has been established to manage and monitor the activities of this crucial 3PL‑operated facility.

The warehouse manager, along with their dedicated team, will work in close collaboration with our Neuilly‑based headquarters team, the European logistics division, and our valued clients. This pivotal role offers considerable autonomy in overseeing the 3PL's daily operations.

You will be responsible for regularly reporting on activity achievements and KPI updates to your reporting manager, the S+ Supply Chain Director, based in France.

This dynamic position blends hands‑on operational management, direct on‑site engagement with our 3PL partner, strategic implementation of new processes, and collaborative teamwork within a focused and agile group.

This is a hands‑on, results‑driven position that requires both strong analytical skills to track KPIs and budgets, and sharp communication skills to manage external partners and internal stakeholders effectively. You will be based in Aurora/Chicago 3PL site, working from 9am to 5pm. Your reporting line, the S+ Supply Chain Director, is based in France.

• Warehouse Operations – Day‑to‑Day Execution
  • Monitor daily warehouse KPIs (inbound, outbound, accuracy, productivity) and flag deviations in real time
  • Investigate and resolve operational issues directly with the 3PL floor team
  • Secure the milestones ready to load and shipment departure
  • Create report to share inbound and outbound activities for supply French team
• Be the primary point of contact between Sephora Collection and the North American RDC 3PL partners
• Run daily operational touchpoint with 3PL teams to track performance, flag issues, and drive action plans
• Lead monthly and quarterly business reviews: prepare scorecards, analyze KPI trends, and hold partners accountable to contractual SLAs
• Escalate service failures and track corrective action plans through to closure
• Forecast Visibility – Supply Planning Coordination
  • Share weekly and monthly volume forecasts with 3PL partners to enable proper staffing and capacity planning
  • Coordinate with Distribution team to capture last‑minute changes and ensure the 3PL is always working off the latest projections
• Logistics Claims – End‑to‑End Management
  • Own the full claims lifecycle: detection, documentation, escalation, and resolution within defined time frames
  • Analyze claim root causes and implement preventive action plans to reduce recurrence
  • Create report on volumes, aging, and financial impact on a regular basis
• Invoicing & Budget – Financial Control
  • Review all 3PL invoices against contractual rates and challenge any discrepancy before approval
  • Track logistics spend vs. budget monthly and flag variances with explanations and corrective actions
  • Maintain a clear view of cost drivers and contribute to annual budget planning for 3PL operations
• Process Alignment – S+ Warehouse Standards
  • Audit…