Senior Operations Manager

Join Factor_ (a brand of Hello Fresh) as a Senior Operations Manager.

The Senior Operations Manager drives the culture & leads the daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center. You will work directly with our Director of Operations to build and lead the operational roadmap for our flagship production and fulfillment center. Your time will be spent managing daily operational logistics, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement.

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment).
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
• Work with managers to execute final Production Scheduling.
• Ensure product quality of the department.
• Be the liaison between the site operation, kitchen, R&D and other functions within Headquarters, helping your team to identify the key priorities for the site.
• Be responsible for production area continuous improvement initiatives and direction.
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals.
• Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce.
• Drive continuous improvement in Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
  • Provide timely feedback to direct/indirect reports.
  • Drive positive change within the facility.
  • Adapt to the ever-changing business needs and ensure that the team does the same.
  • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk.
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo.
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper‑growth, constantly changing environments.
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency.
• Team‑oriented: you have a track record of leading cross‑functional teams and cultivating collaborative partnerships at all levels and departments of an organization.
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans.
• Customer‑focused: slightly obsessive‑compulsive when it comes to customer experience and strive to deliver a product that is second to none.
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs.
• Effective communication and are a leader for employees, direct reports, cross‑functional teams and executive leadership.
• Proven ability to quickly adapt to business needs.
• Willing to work weekends and/or night shifts when needed.
• High level of integrity and ethics.
• Strong continuous improvement skills.
• Excitement for working in an environment with a high level of ambiguity and change.

• 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production.
• Bachelor’s Degree – Master’s preferred.
• Ability to think strategically and communicate at the executive level, coupled with top‑notch organizational skills and an attention to detail.
• Familiarity with FSMA, HACCP, SQF.
• APICS CPIM or CSCP certification (preferred).
• Spanish Proficiency preferred.
• Demonstrated ability to effectively motivate, develop and manage 100+…