Field Service Technician

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Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of local‑focused gaming and one of the largest terminal operators in the United States. We support more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states, including bars, restaurants, convenience stores, truck stops, gaming cafés, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. Our racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutuel betting, and 55 days of thoroughbred horse racing a year.

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• Technicians work in the field 40 hrs/week in bars, restaurants, gas stations, truck stops, and other venues.
• Multiple service positions available across all areas of Illinois.
• Rates range from $18–$30/hr, dependent on related work experience and proficiency.
• Will train inexperienced candidates.
• Additional shift differential for weekends and second/third shifts.
• Hiring for second and third shift with weekend availability.
• Shift starts from home.
• Company‑supplied vehicle and fuel card.
• Competitive benefits: health insurance (incl. vision and dental), 401(k) with match, PTO + paid holidays, and additional total rewards.

• Excellent customer service skills.
• High school diploma or equivalent.
• Terminal Handler’s License (costs covered by company).
• Relevant experience preferred but not required – ATM, amusement, gaming, or other electronic/mechanical aptitude acceptable (e.g., HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem‑solving, and analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum age 21 years.
• Frequently required to lift/push weights up to 50 pounds.

The primary responsibilities of this position include maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, and assisting in other areas as needed.

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

$18–$30/hr based on experience.

Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; and access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Entry level

Full‑time

Engineering and Information Technology (Gambling Facilities and Casinos)