Desktop support

Location: Aurora, IL

Salary: $20.00 USD Hourly – $21.00 USD Hourly

Description:

Title:

Desktop Support

Location:

Aurora, IL 60506 (Onsite)

Duration : 6 Months

Shift : 03:00 丘 to 12:00 AM

The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

• Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
• Deliver priority services for executive and VIP users
• Maintain accurate documentation in Service Now and contribute to reporting requirements
• Perform IMAC (Install, Move, Add, Change) and break‑fix activities
• Carry out preventative maintenance and follow SME instructions for infrastructure support
• Ensure exceptional customer service and professional communication across organizational levels

• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
• Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
• Expertise in imaging computers via PXE or USB (offline media)
• Familiarity with Intune for device management
• Proficiency with Service Now ticketing system
• Troubleshooting hardware issues with OEMs (printers, computers, phones)
• Zebra printer and scanner support
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• Experience with Zscaler firewall, VPN, and Active Directory
• Remote desktop support tools (Log Me In )
• Nexthink for end‑user analytics
• Knowledge of SCCM, Citrix, and similar platforms for workspace services
• Understanding of TCP/IP networking, domains, and server‑client operations
Hands‑on experience with infrastructure equipment (rack/stack, cabling, data center devices)
• Familiarity with backup operations and tape management protéger

• 5‑7 years of relevant IT support experience
• CompTIA A, MCP/MCSE certifications are desirable
• OEM certifications preferred
• ITIL knowledge is advantageous

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!