Reproductive Health Assistant – Aurora

Benefits

Just a few of the Benefits enjoyed by PPIL employees…

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission focused work
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.

• Demonstrate proficiency in all duties related to:
• providing care to patients
• responding to patient needs and inquiries
• providing support to other staff throughout patient visits
• knowledge of services provided by PPIL and associated fees
• providing patient-centered customer service
• keeping accurate records
• communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner
• treating all people, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories with honor, respect, and inclusivity
• Within three months’ time, complete all required training for level 1 proficiencies and standards. Demonstrate ability to achieve and maintain Reproductive Health Assistant I standards, performing job duties acquired by completing trainings in each related station as needed:
• Completion of Patient Access training, including registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module
• OR completion of Clinical Support training, including family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module
• Completion of In This Together Values assessment
• Ensure that each patient receives the care and information they need by providing efficient, effective, and customer-oriented service in a civil, courteous, warm, and sensitive manner
• Participate in Health Center efforts:
• in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA
• in achievement of medical visit efficiency and productivity goals
• in attainment of annual health center fiscal goals in revenue, expenses, and contribution margins
• Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling
• Provide medications and contraceptive supplies, and provide information and instructions for their use, as appropriate and delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are being dispersed
• Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL
• Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient, clean, and comfortable work locations
• Participate, as assigned, in routine Health Center chart audits and…