Fraud Monitoring Investigations Manager

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

The Fraud Monitoring & Investigations Manager is responsible for the day-to-day oversight of the Paper Fraud team and the Fraud Investigators responsible for preparing and submitting Fraud-related Suspicious Activity Reports (SARs). In addition to providing leadership and direction, this role actively performs and completes daily operational tasks, functioning as a working manager to ensure timely, accurate, and compliant execution of all fraud monitoring and investigative activities.

This position plays a key role in supporting the Bank's enterprise wide Fraud Program and partners closely with the Financial Crimes Manager on the development, implementation, and ongoing maintenance of program components. The Manager ensures that fraud operations remain effective, compliant, and aligned with emerging fraud trends and regulatory expectations.

The Fraud Monitoring & Investigations Manager oversees assigned staff to ensure the timely and accurate completion of all core responsibilities, including check fraud investigations and Fraud SAR production. The manager maintains advanced knowledge of evolving fraud schemes, industry best practices, and regulatory requirements. This role serves as a subject matter expert and escalation point for check fraud investigations, including direct customer contact, and fraud related SAR documentation.

• As a working manager, assist team of Fraud Specialist in monitoring for fraudulent activities, reviewing and researching customer account activity, clearing alerts and performing other daily tasks to efficiently manage volume.
• Responsible for leading and developing the check fraud team by training and onboarding new employees, providing ongoing coaching and support, and conducting performance reviews to foster growth and long-term career development.
• Manage daily workflow to ensure timely completion daily system alerts, case management, and reporting requirements.
• Lead and support reviews involving check fraud across channels including: over-the-counter transactions, in-clearing checks (altered, counterfeit, forged signature/endorsement, HELOC checks, unauthorized checks), and ATM deposits.
• Serve as the escalation point for complex or sensitive customer issues, including direct customer contact when needed, ensuring clear communication, proper resolution, and alignment with regulatory, UCC and internal standards.
• Ensure accurate, complete, and timely documentation of all fraud cases in accordance with internal standards, while overseeing case quality, accuracy, and escalation requirements, including potential SAR referrals.
• Manage without entry and related check claims, providing necessary documentation and responses to recover funds for the Bank and customers.
• Collaborate with Training & Development and other departments to enhance employee fraud awareness and support enterprise fraud education.
• Responsible for the creation and ongoing updates of comprehensive written procedures covering all team responsibilities.
• Support the Financial Crimes Manager with program tasks, including quarterly Board reporting, while ensuring the timely and accurate completion of monthly Fraud Logs and related reporting.
• Maintain strong working knowledge of banking regulations—including UCC provisions governing check presentment, return time frames, and warranty claims—as well as BSA/AML requirements as they relate to fraud.
• Manage the testing, validation, and implementation of fraud detection rules within the Bank's fraud monitoring platform, ensuring rule performance, accuracy, and alignment with…