Customer Service Agent, 2nd Shift

DSV - Global transport and logistics

Location:

Aurora, IL | Division:
Contract | Job Posting

Title:

CSR | Time Type:
Full Time |

Shift: 6pm-2:30am (M-F) | Rate: $20.47-$22.47/hr | Department:
Admin Corporate Ops Safety / Training | FLSA Status:
Exempt Non-Exempt | Job Status: F/T P/T Temporary |

Reports To:

Supervisor | Direct Reports:
None | System

Job Title:

Customer Service Agent (CSA-02)

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service consistently. They handle data entry of shipping and receiving information for single and/or multiple customers, support order processing, and ensure efficient operations. Associates must meet performance, safety, and quality objectives and comply with company policies.

Essential Duties and Responsibilities

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting orders, tracing as required, notifying customers of activity.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit.
• Maintain positive relationships by responding to inquiries and complaints.
• Act as liaison between warehouse and customer for account administration.
• Ensure accuracy of receiving and shipping documents and maintain records.
• Prepare reports on customer service as required by supervisors.
• Assist in resolving discrepancies.
• Operate computer terminal proficiently; enter and verify data accurately and timely.
• Oversee paperwork associated with orders and maintain files.
• Answer phone calls, operate office machines, greet customers and visitors.
• Correspond effectively with customers as required.
• Answer calls cheerfully, route to proper party, take messages.
• Direct visitors to appropriate department, assist drivers at check‑in.
• Cross‑train in other administrative functions if needed.
• Work overtime as dictated by business.

Other Duties (Site Specific)

May cross train in other administrative staff functions to support the site.

Supervisory Responsibilities

None

Minimum

Required Qualifications

• High school diploma or GED.
• 1 year experience in Customer Service‑related capacity.
• Ability to work in unregulated warehouse temperatures.

Certificates, Licenses, Registrations or Professional Designations

N/A

Skills, Knowledge and Abilities

Computer Skills

• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.

Language Skills

• English (reading, writing, verbal).
• Business writing proficiency.

Mathematical Skills

• Intermediate level to verify quantities and inventory.

Other

• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision.
• Ability to multi-task.
• Effective communication skills.
• Adapt to change in fast‑paced environment.

Preferred Qualifications

• 1-3 years warehouse/logistics support experience.
• 2-3 years’ experience in Customer Service‑related capacity.

Physical Demands

• Occasionally handling/fingering, sitting.
• Frequently bending.
• Constantly walking and standing.
• Ability to lift 21-50 pounds (reach above shoulder, reach outward, squat, or kneel).

Work Environment

No significant exposure to fumes or airborne particles. Noise level low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

DSV offers a comprehensive benefits program including medical, prescription, dental, vision and life insurance, FSAs, HSAs, short‑ and long‑term disability coverage. Employees have access to wellness resources, EAP services, and 401(k) plan with company match up to 5%.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other protected characteristic. DSV reserves the right to defer or close a vacancy at any time.

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