Client Services Consultant II at MetLife Aurora, IL

Overview

Client Services Consultant II job ora, IL.

The Team You Will Join

You will become a member of the Mid Atlantic Customer Unit in National Accounts. The Mid Atlantic Customer Unit is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between the clients and Met Life internal departments, resolve client inquiries and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.

The Opportunity

The Client Service Consultant II is responsible for overall accountability for day-to-day support of a block of customers focusing on Dental, Vision, Voluntary Benefits, Life and Disability coverages and Leave Administration. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the Mid Atlantic Customer Unit, with this role located in Bridgewater, NJ.

This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.

Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

• Lead your National Account block of customers with excellence.

• Create dynamic relationships and moving presentations.

• Oversee the customer experience as the single point of contact for Met Life.

• Manage all day-to-day responsibilities.

• Develop strong customer relationships, and even stronger internal relationships.

• Coordinate yearly steward ships, customer visits, and project manage complex solutions.

• High School Diploma

• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)

• 5+ Years of client experience

• Highest levels of organization

• Heart for Service, Tenacity, Personable, Ownership Mindset

• Bachelor s degree

• 3+ Years of group benefits experience

• Strong Customer Satisfaction Focus

• Growth Mindset

If you need an accommodation due to a disability, please email us at  This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug-free workplace.