Lead Intake​/Access Case Manager

Lead Intake/Access Case Manager

• Company: The Salvation Army Southern California
• FLSA Status: Full Time - non-exempt
• Reports to: Connection Center Program Manager
• Supervises: Intake/Access Case Managers
• Pay Rate: $28.84
• Closing Date: 11/11/2025

The Lead Intake/Access Case Manager supports the Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The role delivers case management services using homeless diversion and prevention strategies and utilizes HMIS and Salvation Army databases to document assistance, referrals, and track assisted households monthly for at least one year.

The goal is to provide tailored solutions for families in Metro Denver experiencing homelessness or at risk, thereby promoting long‑term housing stability. The Connection Center operates Monday through Friday, 7:00 am–9:00 pm, and weekends, 10:00 am–2:00 pm, with possible extended hours during cold weather activation.

• Health, vision, dental, life insurance (including voluntary life and disability)
• Sick leave: 1 day per month (12 days per year, accrual starts at hire)
• Vacation: 10 days per year (accrued at 0.0385 hours per hour worked; usable after 6 months)
• Floating day off: 1 per year (usable after 3 months)
• Pension plan after one year of continuous service
• Voluntary tax‑deferred annuity plan (403(b) plan)

• Answer calls for information regarding the Salvation Army’s assistance programs and community resources.
• Triage, provide VISPDATs, and offer assistance as needed.
• Assess needs and develop individual case plans.
• Connect qualified candidates with appropriate partner agencies.
• Provide tailored case management and financial assistance when appropriate.
• Accurately document calls using the internal computerized database.
• Record and track assistance in HMIS according to HUD standards.
• Complete required assessments to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case‑management files and required statistics for funding sources.
• Provide emergency services to clients over the phone in Service Extension ZIP codes of the Intermountain Division where Salvation Army presence is limited.

• Provide direct supervision and training of the Access/Intake case‑management team.
• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Apply individualized engagement approaches rather than a one‑size‑fits‑all model.
• Assess when rapid resolution navigation or intensive resource navigation is needed.
• Quickly assess family situation, strengths, and opportunities while building rapport.
• Ensure all eligible households receive VISPDATs and are enrolled in One Home promptly.
• Identify alternative housing solutions beyond One Home when appropriate.
• Refer households to community resources, providing warm hand‑offs or intensive support for engagement.
• Report weekly to Program Manager.
• Perform additional duties as assigned.

• Bachelor’s degree required; master’s degree preferred.
• Degree in social work or related field required; transcripts accepted.
• Minimum two years of casework service experience.
• Experience working with diverse populations.
• Customer service experience preferred.
• Working knowledge of integrated database applications preferred.

• Critical thinking.
• Sound judgment and decision making.
• Team collaboration.
• Excellent oral and written communication.
• Computer proficiency with Microsoft Word and Excel.
• Ability to learn new software quickly.
• Bilingual preferred.
• Highly motivated self‑starter.
• Supportive of the Salvation Army’s mission.
• Reflects and models the organization’s high standards.

• Driving (must be 21 years or older with valid in‑state driver’s license).
• Annual MVR processing; biennial background check required.
• Physical demands: ability to maneuver, remain stationary, grasp, push, pull, reach overhead, lift up to 25 pounds, use computer, operate telephone, understand written information.