Loss Prevention Customer Service Associate

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Opportunity:
Contribute To The Growth Of Your Career.

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a risk-free environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Who We Are Looking For:
You!

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

A Few More Reasons to Love TJX.

• Competitive Compensation.
• Weekly Paychecks.
• Associate Discount.
• TAAP – TJX Associate Assistance Programs.
• Be a part of an inclusive team.

Pay Range: $15.00-$17.50/hr

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Benefits: Benefits offered to all Associates include:
Associate discount;
Employee Assistance Program (EAP); smoking cessation support; paid sick time; bereavement leave; child care discounts; pet insurance; credit union; cell phone discounts; and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 401(k); medical; dental; vision; health savings account; health care flexible spending account; life insurance; short and long term disability coverage;

AD&D; paid parental leave; paid holidays/vacation time/personal days; group auto/home/renters insurance discounts; scholarship program; and adoption assistance. Management Associates are also eligible to participate in an annual incentive program.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Home Goods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.