PM Dock Manager - Bilingual; English​/Spanish

Overview

Founded in 1981,
Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace.

We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables
:

• Walk in Humble Confidence
  - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful
  - We say what has to be said in a tactful, courteous way.
• Be Fearless
  - We never fail, we only learn.
• We are One Team
  - We achieve more together by collaboration and consensus.
• Delivery on Commitments
  - We do what we say we will do.
• We have a Passion to Serve
  - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
• We put Safety First -We prioritize the safety of our team members and customers above all else in our business.
• We Strive for Operational Excellence
  - We are dedicated to a culture of continuous improvements, driving quality and productivity.

The PM Dock Manager creates, organizes, and provides direction to all dock team members to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries.

This position requires up to 5% travel.

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Oversee the entire dock team, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
• Hire, train and developallteam members, and providethemwith the tools and resources needed to be successful.
• Work directly with customers, following specific directions of handlingaccountsto exceed customer satisfaction by managing dock operations for on-time, error free deliveries.
• Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
• Assist in unloading and loading of freight as needed, to support team.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Conduct daily inspections, ensuring compliance with applicable federal, state, local andcompany laws, regulations, and policies.
• Assist with development and execution of continuous improvement initiatives as directed by operations manager. Take initiative to offer suggestions onneededimprovements to streamline processes and/or save the company money.
• Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify operations manager of situation.
• Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.
• Communicate effectively with Spanish-speaking customers, carrier partners, and drivers via phone and email.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Superior verbal and written communication skills with people at all levels.
• Strong leadership, customer service and…