Director of Community Management

Overview

Description Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have excellent opportunities for an experienced Director of Community Management to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

The Director of Community Management is responsible for overseeing a portfolio of communities and a group of Community Association Managers. This position manages and assists in special projects and ensures success for all the Community Association Managers. Assists the Regional Manager with management functions as required. Builds and manages teams effectively. Must maintain client satisfaction and account retention.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. Keystone is officially certified as a Great Place to Work.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Partner with the association's Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met, and assist with prompt response and resolution to questions/problems.
• Oversee and manage budget and P&L for the assigned team.
• Oversee overall group performance relating to client satisfaction and account retention.
• Participate in the hiring process, management, and training. Follow all Human Resources policies.
• Attend one board meeting per year for each account of managers supervised.
• Monitor and develop Team Member performance including supervision, scheduling, counseling, and recognition.
• Ensure Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
• Make merit decisions within budget or in accordance with established guidelines.
• Maintain knowledge and understanding of contracts between the association, vendors, and Keystone Pacific. Ensure contractual obligations are met. Monitor vendor contracts regularly.
• Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
• Conduct on-site inspections as required by contract. Identify deficiencies and provide recommendations and action plans to improve the property.
• Lead change management activities to support organizational development and new technology initiatives.
• Support sales and growth goals for the region through developing leads and supporting and/or delivering sales…