Key Accounts Coordinator

Job Details

Job Location
: AURORA, CO 80011

Salary Range
: $80,000.00 - $80,000.00

As a Team Member of Clarus Adventure, we look first for teammates with strong “Life Values”, such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team!

If the above sounds like you, then this job is for you!

Your responsibilities would include handling assigned Key Accounts. Optimizing operational excellence, account compliance, handling incoming inquiries, and resolving issues as they arise.

These tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity.

Education

Required:

High school diploma or GED

Work Experience

Required:

2-3 years as an account manager or similar role (desired)

Preferred: 5 years of customer support experience

Skills and general experience

• Must have experience in Microsoft Suite.
• Experience with Net Suite, Hub Spot, and 3CX preferred but not required.
• You need to be energetic, highly organized, and self-directed.
• Ability to read, write and uuid english: (close? ) > required.
• Basic mathematics knowledge.
• isbn problem solving, and ability to work with an escalated customer to resolve concerns.
• Demonstrated proficiency in manual dexterity.
• Computer skills, spreadsheet, and data entry required.
• Good interpersonal and communication skills are required.
• Company product knowledge and experience in the outdoor industry is helpful but not required.
uidade- automotive industry knowledge is also beneficial.

KEY ACCOUNT MANAGEMENT – AMERICA’S

• Serve as the primary operational point of contact for assigned House Accounts.
• Build and maintain strong relationships with assigned Category Managers and ACMs
• Monitor account health, sales performance, and our own compliance to Shipping Requirement
• Ensuring fulfillment and all associated shipping timelines/guidelines are met (from accurate EDI transmission, through Item Allocation, required ASNs, Picking/Packing, Shipment/Tracking and Invoicing)
• Communicate proactively with accounts regarding upcoming promotions, marketing campaigns, andุล prebook opportunities.
• Assessing the packaging and delivery of all Item Set-up/Maintenance feeds, digital assets and training resources.
• As required, assist in the development and execution of brand/product training
• Partner with CAA teams (Sales, Customer Service, Marketing, and Operations) to ensure all account needs are met.

OPERATIONAL – AMERICA’S

• Oversee order flow, fulfillment accuracy, and shipment timelines to ensure Service Level Agreement(s) are consistently achieved.
• Troubleshoot and resolve operational issues, including:
  • Miss-shipments
  • System errors (Order/Net Suite/SPS)
  • Order adjustments and cancellations
  • Damaged shipment reviews and chargebacks
• Review and approve returns/stock cleansing, ensuring offsetting POs align with contract terms.
• Coordinate with warehouses to optimize shipping, returns, and inventory flow.
• Act as the “fixer” by addressing and resolving operational challenges quickly and effectively.

B2B & CRM MANAGEMENT – GLOBAL

• Work with internal and external sales reps on onboarding new B2B customers.
  • Adhere to all internal SOX compliance requirements.
  • Sending “welcome” letter with account details to sales rep/sales group.
• Internal support for ensuring B2B is functioning in all areas and maintaining consistent flow of orders and overall User experience.

MAP COMPLIANCE – AMERICA’S

• Monitor MAP Enforcement – USA & CANADA
• Updating and distributing the DNS list.

REQUIRED SKILLS/ABILITIES

• The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives.
• Exceptional skills in time management, organization and teamwork.
• Ability to multitask and work effectively in an ever-changing environment.
• Strong working knowledge of Net Suite, Excel, SharePoint, Hub Spot, EDI, Portal Link and Power BI (Preferred).
• Desi…