Senior Director, MRE NA

Director, Maintenance and Reliability Engineering

Job Description:

As the Senior Director – MRE, North America, you will provide strategic and operational leadership for maintenance and reliability across a diverse portfolio of facilities throughout North America. You will lead and develop high‑performing teams through a hands‑on, people‑first leadership approach, fostering engagement, accountability, and continuous improvement.

In close partnership with senior leaders across the Operations organization, you will define, evolve, and execute a North America–wide maintenance and reliability roadmap, establishing consistent standards, driving operational excellence, and ensuring safe, efficient, and scalable operations across all business verticals.

• Provide executive oversight of MRE operations across North America, including automation and manufacturing systems, facilities, refrigeration, PIT, and site infrastructure, ensuring consistent standards, compliance, reliability, and scalability across a multi‑site network.
• Lead and develop a distributed organization of Associate Directors, senior managers, managers, and technical teams, fostering a culture of accountability, engagement, and continuous improvement through strong leadership, succession planning, and talent development.
• Provide project management and support as assigned for key strategic and building level projects.
• Manage outside vendors and facilitate planned and unplanned repairs.
• Ensure that maintenance regulations are followed.
• Identify problems and brainstorm improvement strategies for the fulfillment centers.
• Drive cross‑departmental engagement and collaboration on new projects and retrofits.
• Oversee operational and capital budgets for your business vertical(s).

• Customer Centric:
  You are passionate about delivering on commitments to your customers.
• Bold: you have vision, passion and grit; you’re not afraid to take calculated risks and constantly challenge the status quo.
• Agile: you roll with the punches and don’t get overwhelmed easily, you adapt quickly to change and know how to deliver results in a fast‑paced, autonomous environment.
• Decisive:
  You realize that making a decision is as important as the time it takes to make that decision.
• Problem‑solver: you understand there is not a one‑size‑fits‑all approach when problem‑solving; you think outside the box and enjoy deep‑diving into issues to find a solution.
• Programmatic: you’re able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task efficiently.
• Strategic: you see the bigger picture, as well as each moving part which allows you to recognize and resolve situations that are ambiguous or challenging for others.

• 10+ years managing maintenance/operations and reliability within the Food/Beverage/Perishables/Distribution industry or equivalent experience.
• Bachelor’s degree, required, MBA preferred.
• Effective leader and communicator for employees, direct reports, cross‑functional teams, and executives.
• High level of integrity and ethics with excellent follow‑up and follow‑through.
• Interest in engaging directly with all levels of staff.
• Well‑versed in recent OSHA regulations and compliance.
• Able to read and interpret blueprints, manuals, and schematics.
• Exposure to refrigeration systems.
• Knowledgeable in GMP/LEAN and strong continuous improvement and project.
• Comfortable working in cold environments with some areas of facility at 40°F.
• Excitement for working in a startup environment with an ever‑changing environment.
• Flexibility to work weekends, holidays and/or nights and travel approximately 50% of the time.

• Competitive hourly rate, 401(k) company match that vests immediately upon participation, and team bonus opportunities.
• Generous PTO and flexible attendance policy.
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment.
• Up to 85 % discount on subscriptions to Hello Fresh meal plans (Hello Fresh, Green Chef, Every plate, and Factor_).
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women,…