Shop Lead - Main Shop

Job Details

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• $3,000 SIGN-ON BONUS & REFERRAL BONUS OPPORTUNITIES (Details given during interview)

$40.00 - $55.00 per hour (Pay rate is dependent upon education & experience.)

• Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans – 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU – Citizens Equity First Credit Union – employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more
• Additional Benefits – Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Shop Lead assists and develops technicians in all phases of troubleshooting and repair of equipment in a manner that reflects the company’s vision of working as “One Professional Team” and serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead also leads and develops technicians in their area.

• Ensures work orders are complete, service reports are filled out correctly, and all parts are returned before jobs are turned in
• Coordinates with other shops on repair of different components
• Maintains a safe and productive working environment in the shop
• Communicates regularly with the Shop Manager and Service Writer on status and problems of equipment in the shop
• Collaborates with the Service Writer to resolve scheduling conflicts
• Ensures effective communication between customers and the Service Writer
• Assists, supervises, and trains technicians in troubleshooting and repairing equipment
• Works with the Inspector to report discrepancies between customer‑requested repairs and those found during incoming inspections (where applicable)
• Ensures the shop is kept clean, organized, safe, and accountable for technician safety in the assigned area
• Assists in estimating repairs or reconditions
• Other duties as assigned by management

• Assists in scheduling technicians
• Fills in for the Shop Manager or Service Writer in their absence when necessary
• Provides information and feedback for performance reviews and may participate in review meetings
• Prepares first drafts of technician reviews for management approval

• High School Diploma or GED
• 5 years’ experience in troubleshooting and repair of Caterpillar heavy equipment
• 3+ years of administrative/clerical experience
• 3+ years of customer service experience

• Standing, walking, talking, sitting, use of hands & hearing
• Ability to ascend/descend ladders, stairs, etc.
• Heavy work including lifting and/or moving objects up to 100 pounds or more
• Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Word
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

• Noise:
  Loud
• Indoors and outdoors

Job offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.