Maintenance Technician

Role Purpose
The Maintenance Technician is responsible for ensuring the safe, reliable, and continuous operation of BYLDPro production equipment, facility infrastructure, and connected manufacturing systems
, including the BYLDPortal and SMART BYLDPro-enabled workflows
.
In addition to traditional mechanical and electrical maintenance, this role provides Level 1 (site-level) troubleshooting for machine-connected software, sensors, and system interfaces to keep production running and minimize downtime.
The Maintenance Technician plays a critical first-response role in BYLDPro's SMART facility operating model
, escalating issues appropriately to enterprise and BYLDTech teams when required.

Core Responsibilities

1. Equipment Maintenance & Reliability

• Perform preventive and corrective maintenance on production equipment, tools, and facility systems
• Execute maintenance tasks according to enterprise PM standards and schedules
• Identify early signs of equipment degradation or instability and escalate proactively
• Support reliability-driven improvements to reduce recurring failures

2. Smart Facility & BYLDPortal - Level 1 Support

• Provide Level 1 troubleshooting for issues related to:
  • Machine connectivity
  • Sensors, scanners, and shop-floor terminals
  • BYLDPortal interactions at the machine or operator level
• Perform basic system checks and resets (within defined authorization)
• Verify machine status, alarms, and data flow before escalation
• Work with operators to restore production quickly and safely

This role does not own software development or system configuration, but must be capable of identifying whether an issue is mechanical, electrical, or system-related.

3. Troubleshooting & Repair (Mechanical / Electrical / Systems Interface)

• Diagnose and repair mechanical, electrical, pneumatic, and hydraulic issues
• Troubleshoot equipment issues that may involve:
  • PLC-controlled machinery
  • Human-Machine Interfaces (HMI)
  • Machine-to-system communication
• Restore equipment to operational condition and validate proper system feedback

4. Escalation & Support Model (Critical)
The Maintenance Technician operates within BYLDPro's three-level support model
:

• Level 1 - Site / Regional (This Role)
  • Initial diagnosis
  • Basic troubleshooting
  • Mechanical / electrical fixes
  • System checks and resets
• Level 2 - Enterprise (BYLDPro)
  • Escalation to Director of Maintenance & Reliability
  • Escalation to Head of OT & Manufacturing Systems
  • Advanced diagnostics and system coordination
• Level 3 - BYLD Technology (Poland)
  • Software defects
  • Portal logic issues
  • Core system or integration problems

The Maintenance Technician is responsible for clear, structured escalation
, including accurate problem description and supporting information.

5. Preventive Maintenance & Documentation

• Execute PM tasks accurately and on schedule
• Maintain clear and accurate maintenance and incident logs
• Document system-related issues, symptoms, and resolution steps
• Support continuous improvement of maintenance and troubleshooting procedures

6. Spare Parts, Tools & System Readiness

• Assist in managing spare parts inventory, including critical spares
• Maintain tools, diagnostic equipment, and system access devices
• Ensure shop-floor terminals and related hardware are operational

7. Safety & Compliance

• Follow all BYLD safety policies and applicable regulations
• Strict adherence to Lockout / Tagout (LOTO) procedures
• Maintain a clean, safe work environment
• Participate in safety training and incident investigations

8. Training & Knowledge Sharing

• Support operator training on:
  • Basic equipment care
  • First-level system awareness
• Share lessons learned related to equipment and system issues
• Participate in reliability, CI, and SMART BYLDPro initiatives

What This Role Does Not Own

• Software development or system configuration
• ERP / BYLDPortal architecture
• Maintenance strategy or budgeting
• Vendor contract ownership

This role executes maintenance and first-level system support
; enterprise teams own design and advanced troubleshooting.

Key Performance Indicators (KPIs)

• Equipment and system uptime
• Mean Time to Repair (MTTR)
• Preventive vs. reactive maintenance ratio
• Quality of issue escalation (right issue, right level)
• Safety compliance
• Accuracy of maintenance and system documentation

Required Skills & Qualifications

• High school diploma or GED; trade school or technical certification preferred
• 5+ years experience in industrial or manufacturing maintenance
  (8+ years preferred for Medium and Large facilities)
• Strong hands-on experience with:
  • Mechanical and electrical systems
  • Industrial production equipment
• Basic understanding of:
  • PLC-controlled machinery
  • HMIs and machine alarms
  • Digitally connected production environments
• Ability to read and interpret mechanical and electrical drawings
• Strong troubleshooting and problem-solving skills
• Forklift certification (or ability to obtain)
• Willingness to support off-shift or emergency call-outs

Preferred Qualifications

• Experience in automated or semi-automated manufacturing environments
• Exposure to manufacturing execution systems (MES) or shop-floor software
• Familiarity…