Associate Customer Support Engineer

Location: Aurora, CO
Salary: $32.00 USD Hourly - $36.00 USD Hourly
Description: Our client is currently seeking a Associate Customer Support Engineer

Below is a summary of the position:

Job Title :
Associate Customer Support/Equipment Specialist (Entry Level)

Location :
Aurora, CO

Worksite :
Onsite

Duration : 6+ Months

Job Description:

This includes troubleshooting minor issues, performing post-maintenance testing and calibration, and ensuring best-in-class customer service. You will represent client at customer sites, driving responsiveness, professionalism, and technical excellence.

Responsibilities

• Perform scheduled preventive maintenance at customer sites.
• Troubleshoot and repair minor equipment issues.
• Conduct post-maintenance testing and calibration.
• Maintain accurate documentation of service activities, dispatches, and inventory.
• Manage company assets including tools, test equipment, and service parts inventory.
• Educate customers on training, support, consumables, and upgrades.
• Upload/download required data to ensure service system integrity.
• Pursue certifications and training to enhance technical skills.
• Complete administrative tasks (time reporting, LMS trainings, etc.).
• Travel as required; valid driver's license is mandatory.

Basic Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, IT, or related discipline (including military experience).

Preferred Qualifications

• Experience in HVAC, refrigeration, or facilities maintenance.
• Familiarity with Microsoft 365.
• Exposure to analytical equipment and/or lab environments.
• Knowledge of laboratory safety practices.
• Strong interpersonal and communication skills.
• Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards.
• Physical ability to lift/move up to 50 lbs frequently and up to 100 lbs occasionally.

Must-Haves

• Technical background.
• Tech-savvy and adaptable.
• Fast learner.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes.

Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!