IT Service Desk Specialist - Level II

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Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.

The ideal candidate for this position will be responsible for answering questions, analyzing problems, providing technical assistance, support, and advice to end users for hardware, software, and systems-related issues. The support services will be conducted via phone, email, or chat.

• Resolve computer software and hardware problems of users and act as a contact for users having problems using computer software, hardware, and operating systems.
• Act as the escalation path to resolve moderate to highly complex technical issues. Specialize in certain aspects of technology to assist the customer base.
• Provide support for call overflow during peak time or reduced staff during off-peak hours.
• Respond to trouble tickets to resolve user problems.
• Provide technical software, hardware, and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed; assist Network Technicians.
• Troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.
• Conduct hardware and software inventory, database maintenance, and reporting.
• May be required to work across multiple departments such as Desktop Support, Asset Management, Integration, or Knowledge Management as required.
• Perform related work as required.

• Must have a current SSBI/T5/TS background check or T3 Suitability pending a suitability background investigation.
• Four (4) years of progressive experience demonstrating the required proficiency.
• Bachelor's degree and/or equivalent experience.
• IAT II Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification).
• CE:
  Associate (professional preferred) level certification for supported technology as approved by the COR.

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $55,000.00- $60,000.00 good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.

Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us!

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logisticiss offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.

Connected Logistics is an equal opportunity employer ... please contact us if you need accommodations.

$60,000-$67,000