Information Technology Supervisor

Performs a variety of managerial, technical and operational duties related to overseeing, planning, organizing, and coordinating the citywide Information Technology Department (IT), VOIP/telephone and data processing operations.

Works under the broad policy guidance of the Director of Finance and Administration .

Provides general to close supervision to the Information Technology Technician

General Administration: Serves as a member of the leadership team; contributes to the ongoing strategic planning process of the city; a ssumes a leadership role in developing project planning, scheduling and control; recommends/writes policies; designs and implements efficient, safe, and effective work procedures; prepares and submits status reports as needed to the Director of Finance and Administration regarding department activities; monitors and communicates department needs to the City Administrator.

Develops and recommends city wide technologies, operating budgets and monitors fiscal controls to assure conformity with established financial constraints; develops bid specifications for projects, coordinates bid processing and awards with city finance department; responsible for ordering materials and supplies within budget allowances and maintains an inventory sufficient to expedite projects; works closely with all department heads for various projects and budget compliance.

Plans, organizes and directs the development and selection of department priorities; delegates operational oversight and managerial functions to subordinates; monitors effectiveness and efficiencies of operations for compliance with strategic plans and delegated projects; manages the resolution of issues, concerns and problems that are derived from daily operations.

Initiates and coordinates with Human Resources department regarding various personnel actions such as recruitment, hiring, advancement, discipline and discharge; manages and evaluates employee performance; delivers professional training and seminars to staff to assure desired work quality, efficiency and effectiveness.

Manages the work of the IT Technician, IT contractors; coordinates project activities and tasks, assess feasibility and acquires resources through established processes, manages RFP, vendor selection and contract negotiation process; directs the activities of consultants ; coordinates scheduled work on projects; monitors and ensures vendor compliance with performance expectations; ensures quality of services delivered; tracks project plans and resources .

IT Management :
Performs network support and maintenance; manages and monitors city-wide computer services operations; develops long range and short-range strategic plans.

Manages all aspects of system IT/IS/DP functions; develops and implements policies and procedures related to computer use, file management, internet access, etc.; develops processes and procedures designed to enhance efficiency and effectiveness of data processing and management; resolves complex issues related to system software, hardware, programming, operations, configurations, etc.; researches industry trends, innovations and technology; designs, determines feasibility with city needs;

develops and implements new procedures as necessary; manages hardware and software acquisition processes and procedures; orders equipment, applications, support services and supplies; manages a bid process where required; oversees contracted projects; develops relationships with suppliers and vendors, negotiates for price breaks and discounts; finalizes purchasing efforts as approved by the Director of Finance and Administration .

Directs “help desk” services including implementation and testing of information systems and data processing programs and projects; evaluates program performance in relation to system goals and services; evaluates systems, programs, and documentation.

Oversees support and maintenance of desktop/laptop/mobile devices, printer/copier and file/print services. Analyzes, designs, installs, configures, administers, supports and manages network systems and infrastructure; maintains, upgrades, integrates and troubleshoots network hardware, software, firmware, fiber optics, and prog r amming switches androuters .

Managesserver based shared directories and permissions; researches and recommends network and data communications hardware and software and technology.

Oversees technical support and implementation strategies for city-wide telecommunications system and 911 operations; maintenance of City-wide cell phones and cell services and the telephone VOIP system. Negotiates cellular phone service contracts.

Develops training and training resources for departments on use of information system equipment and programs.

Purchases or contracts for IT services, equipment, products, supplies, property, or other items; m anages effective utilization of physical facilities, hardware and software; determines…