IT Support Manager

IT Support Manager – Intermountain Electric, Inc. (IME)

About IME – Intermountain Electric brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. We work with owners and contractors nationwide, delivering complex construction solutions across aviation, mission‑critical, entertainment, and healthcare sectors.

Our culture prioritizes safety, quality, and professional growth.

$80,750.00/yr – $/yr

• Respond directly to help desk tickets alongside the team, ensuring timely resolution; troubleshoot and resolve hardware, software, and network‑related issues for end users.
• Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
• Administer user accounts, access permissions, and security groups in Active Directory and Microsoft 365.
• Provide remote and in‑person support for staff across multiple locations.
• Supervise, mentor, and develop a team of IT Support Specialists, fostering accountability and service excellence.
• Serve as the primary escalation point and manage workload distribution for support coverage.
• Monitor and manage the ticketing system to prioritize issues, assign tasks, and improve resolution times.
• Track and report KPIs (first‑response time, resolution rate, customer satisfaction); document support processes to build a knowledge base.
• Partner with business units to understand recurring issues and implement proactive solutions.
• Evaluate and recommend tools, systems, or automation to enhance support operations.
• Assist with IT budgeting, resource planning, and reporting to leadership on trends and user satisfaction.
• Perform additional duties as assigned.

• Strong knowledge of IT support processes, ticketing systems, and ITIL frameworks.
• Proficiency with Windows Operating Systems, Microsoft Office 365, and Active Directory.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem‑solving skills to resolve technical issues.
• Working knowledge of office automation products and computer peripherals such as printers and scanners.
• Proficiency using Help Desk Software (Service Now, Manage Engine, etc.).
• Proficiency providing remote support via phone and remote‑control applications, preferred.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or a combination of relevant experience.
• 5+ years of progressive IT support experience, with at least 2 years in a supervisory or management role, preferred.

The majority of the time you will work in a typical office environment. Occasionally, you may travel to construction job sites, where you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, and confined spaces.

IME provides a comprehensive benefits package. Full‑time employees may choose from a variety of healthcare coverage options, receive PTO, and contribute to a generously matched and fully vested 401(k). The position also offers a competitive salary within the stated pay range.

Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position.

IME conducts background checks on all final candidates.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting