Bilingual Front Desk Receptionist

Bilingual Front Desk Receptionist

The University of Colorado Anschutz Medical Campus, through the College of Nursing, is seeking a Bilingual Front Desk Receptionist to provide front‑line support at Sheridan Health Services in Denver, CO.

Clinical Services:
Pediatrics, primary care, obstetrics, dental, behavioral health, and substance use treatment. The Front Desk Receptionist will greet patients, manage appointments, safeguard patient records, and provide bilingual service (Spanish/English) in a diverse community setting.

• Front Desk Operations (60%):
  Warmly welcome and promptly check in patients and visitors; accurately verify and update patient information; manage incoming calls, schedule appointments, and direct inquiries; notify staff of patient arrivals; process insurance verifications and authorizations; maintain patient records with HIPAA compliance and confidentiality; upload required documents to patient charts.
• Administrative Support (20%):
  Address patient billing inquiries and process payments; prepare and distribute correspondence and reports; collect and sort mail; provide accurate clinic service information; handle patient concerns and complaints; coordinate with clinical staff for smooth patient flow; process billing, payments, and copays using EHR software.
• General Duties (20%):
  Maintain a clean reception area; monitor inventory and request supplies; support implementation of clinic policies; attend team meetings and contribute to improvement initiatives; adhere to safety, environmental, and infection control protocols; perform other duties as assigned.

• Medical:
  Multiple plan options
• Dental:
  Multiple plan options
• Additional Insurance:
  Disability, Life, Vision
• Retirement 401(a) Plan:
  Employer contributes 10% of gross pay
• Paid Time Off:
  Accruals over the year
• Vacation Days: 22/year (maximum 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit:
  Employees have access to this benefit on all CU campuses
• ECO Pass:
  Reduced rate RTD Bus and light rail service

Minimum Qualifications: Two years of general clerical experience.

• Experience providing support over the phone and in person to diverse groups of customers.
• Experience with Microsoft Office programs.
• Experience working with public and/or private health insurance plans.
• Experience using an electronic health record system.

• Effective written and oral communication.
• Ability to establish and maintain working relationships with all employees.
• Outstanding customer service skills.
• High level of attention to detail and accuracy.
• Computer competency with basic Microsoft Office programs.
• Ability to work flexible schedules across adult medical, pediatrics, behavioral health, dentistry.
• Ensure patient privacy and confidentiality within HIPAA and regulatory guidelines.
• Strong organizational and multitasking abilities.
• Professional demeanor and positive attitude in high‑stress environment.
• Unconditional ability to maintain patient confidentiality.
• Ability to comply with established rules, policies, and procedures to meet deadlines.
• Interpersonal skills to work effectively with patients, families, and healthcare team members.

• Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
• Must pass a sex offender background check.
• Must be willing and able to work at alternate Sheridan Health Services clinic locations.
• Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.

The University of Colorado is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non‑discrimination in employment.