Bilingual Front Desk Receptionist

University Staff

University of Colorado Anschutz Medical Campus

College of Nursing

Bilingual Front Desk Receptionist

Position Location:

Sheridan Health Services

3525 W. Oxford Ave | Unit G1 Denver, CO 80236

Position #:

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building.

The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment.

Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach, where nursing students provide community outreach, health education, and home visitation services.

For more information, please visit our website at: (Use the "Apply for this Job" box below).-services

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
• Process billing, payments, and logging copays using appropriate EHR software.

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Onsite – this role is expected to work onsite and is located in Denver, CO.

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical:
  Multiple plan options
• Dental:
  Multiple plan options
• Additional Insurance:
  Disability, Life, Vision
• Retirement 401(a) Plan:
  Employer contributes 10% of your gross pay
• Paid Time Off:
  Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit:
  Employees have access to this benefit on all CU campuses
• ECO Pass:
  Reduced rate RTD Bus and light rail service

To see what benefits are available, please visit: /benefits

Minimum Qualifications:

• Two years of general clerical experience.

Substitution:
College or university course work, appropriate to the work assignment, may substitute on a year-for-year basis for the experience.

• Must be willing and able to work in a normal patient care environment with some exposure to…