Public Aid Quality Control Reviewer

Union Position

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position must apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative case record reviews on State and Federal Supplemental Nutrition Assistance Program (SNAP) cases for the Bureau. This position conducts case reviews within an assigned geographical location for compliance with Federal SNAP regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures and conducts interviews with public assistance recipients, responsible relatives, and collateral contacts to verify information.

• Performs comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistant Program regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures.
• Conducts interviews with public assistance recipients, responsible relatives, and collateral contacts.
• Independently constructs the Quality Control (QC) case file using the State’s Integrated Eligibility System, Adobe, and a Quality Control database system while applying the Illinois Supplemental Nutrition Assistant Program policies and Federal Food and Nutrition Services (FNS) QC manual to derive a conclusion as to the results of the review.
• Prepares narrative reports on case review findings using Microsoft Office programs for submittal to the Bureau and/or U.S. Department of Agriculture Food and Nutrition Services (USDA-FNS).
• Reviews, studies, and applies Federal and State Supplemental Nutrition Assistance Program (SNAP) policies, procedures, and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review sample.
• Participates in special programs required to test procedures, methods, and/or systems designed to improve department regulations prior to permanent implementation.
• Performs other duties as required or assigned with are reasonably within the scope of duties that are enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
• Requires two years of professional experience in casework or related area.

• Three (3) years of professional experience administering a supplemental nutrition assistance program.
• Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
• Two (2) years of professional experience working with policies, rules, and procedures for public or private organization.
• Two (2) years of professional experience utilizing public assistance interviewing techniques.
• Two (2) years of professional experience examining and evaluating…