Rental Training Specialist

Overview

Description
:
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans.

Pay Rate: $73,411.91 - $ Annually

Pay rate is dependent upon education and experience.

• Schedule and track all sales and service training for Caterpillar and allied products.
• Coordinate third-party training sessions to supplement internal programs.
• Travel to branch locations to lead and/or assist in training for key operational rental positions (e.g., rental coordinators, inside sales reps, branch managers).
• Make recommendations for new or improved training initiatives to rental leadership.
• Identify opportunities to better leverage Caterpillar (CAT) training resources for staff development.
• Update and amend training processes and documentation in the Rental Guidebook to reflect best practices and operational changes.
• Assess training effectiveness and identify skill gaps among rental staff.
• Maintain accurate records of training activities, participation, and outcomes.
• Support career path development for rental operations staff through targeted training.
• Communicate regularly with rental leadership on training progress, needs, and impact.

• Training Completion Rate:
  Percentage of required staff who complete assigned training within set time frames.
• Training Effectiveness Score:
  Post-training assessment scores or feedback ratings from participants.
• Skill Gap Reduction:
  Measured decrease in identified skill gaps among rental staff over time.
• Onboarding Time:
  Average time for new hires to complete initial training and reach full productivity.
• Employee Retention Rate:
  Retention of staff in key rental positions after training interventions.
• Operational Consistency:
  Reduction in process errors or deviations following training updates to the Rental Guidebook.
• Utilization of CAT Training Resources:
  Number of staff completing Caterpillar-provided courses or certifications.
• Branch Training Coverage:
  Percentage of branch locations visited and trained per quarter/year.
• Customer Satisfaction (Indirect):
  Improvement in customer feedback or Net Loyalty Score (NLS) related to staff knowledge and service.
• Compliance Rate:
  Adherence to safety, operational, and regulatory training requirements.

• Experience in equipment rental operations, preferably with Caterpillar and allied products.
• Strong organizational and project management skills.
• Excellent communication and presentation abilities; comfortable with public speaking and leading group sessions.
• Willingness and ability to travel regularly to branch locations.
• Proficiency in using training management systems and standard office software.
• Demonstrated ability to assess training needs and recommend process improvements.
• Prior experience updating operational manuals or guidebooks is a plus.

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.