Treatment Coordinator

Treatment Coordinator

Summary: The Treatment Coordinator is responsible for ensuring an ideal New Patient experience. They follow through with the full assessment by the doctor, spend time with patients to answer questions related to treatment and fees, and ensure patients leave well-informed about treatment options and fees.

At CHOICE Healthcare Services, our mission is to provide everyone access to healthcare. We are the largest provider of pediatric dental care in the Southwest United States, committed to delivering high-quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Career development
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Excellent compensation and comprehensive benefits

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Confirm all exam, observation, and recall patients personally
• Maintain a low no-show rate by confirming appointments two nights prior and monitoring schedules
• Ensure a full, productive exam schedule every day with new patient appointments
• Remind patients to complete paperwork during confirmation calls to facilitate timely appointments
• Put patients and parents at ease with a friendly meet and greet
• Introduce patients to the office and provide office tours
• Support the office, doctor, and team members
• Discuss treatment plans with patients/parents
• Document diagnostic findings, treatment recommendations, and pertinent information discussed during consultations
• Explain office policies and procedures
• Schedule follow-up appointments and manage records in the Practice Management System
• Maintain and utilize the recall system effectively
• Strive to meet a start conversion percentage goal of 65% per month
• Handle patient correspondence, including entering, printing, and mailing letters
• Pre-write and print exam letters and treatment-related correspondence for doctors’ review and signature
• Follow up with exam patients using a tracking spreadsheet, making at least 3 contacts post-exam
• Remind doctors of any required letters, x-ray readings, or communications to referring doctors to complete the exam process and enroll patients into treatment
• Assist front desk by handling phone calls as needed
• Prepare treatment contracts and discuss financial arrangements, securing responsible party signatures
• Explain treatment risks and obtain patient signatures
• Enter treatment plans into the chart/computer system
• Maintain a clean and organized work area
• Educate and discuss the dentist’s treatment plan with patients after diagnosis
• Discuss dental benefits when applicable
• Send pre-estimates and follow up with patients
• Educate patients about veneers, implants, crowns, bridges, orthodontics, periodontal treatments, and other procedures diagnosed by the dentist
• Utilize technology such as digital photos and intraoral cameras for patient education and treatment discussion
• Handle difficult patients and conduct public relations calls as needed
• Monitor treatment plans and case acceptance rates

Education and/or Experience

• High school diploma or equivalent
• At least 1 year of dental or orthodontic treatment planning experience (preferred)
• At least 6 months of sales experience (preferred)
• Bilingual in Spanish (preferred)