Service Coordinator Order

Service Coordinator Order Experience I – Numotion

Join to apply for the Service Coordinator Order Experience I role at Numotion
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Category: Customer Care/Customer Service

Location: 13450 Smith Road, Aurora, Colorado

Position Type: Full-Time Regular

Receives and implements service and repair requests and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

The pay range for this position is $18.42/HR – $23.94/HR. Compensation decisions are dependent on the facts and circumstances of each case, including skills, qualifications, experience and location.

• Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling & routing of service techs on request.
• Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management.
• Meets all set productivity and performance standards.
• Participates in Service & Repair initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers of the operations at all times; provides solutions for customer concerns and continually focuses on customer service as our top priority.

The above duties and responsibilities are not an all‑inclusive list but rather a general representationdni sure any tasks associated with this position. The duties and responsibilities will be subject to change based on organisational needs .

• High school diploma or general education degree (GED) or equivalent combination of experience and education.
• Minimum One Year Of Customer Service Experience.

• Strong communication skills, both written and verbal.
• Strong listening, organization and priority‑setting skills.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provideumbles best‑in‑class customer service.
• Working knowledge of service order processing experience.
• Knowledge of complex rehab equipment and products.
• Prior experience workings in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem‑solving skills both internally and externally with customersस्.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

At Numotion, we offer a competitive compensation package that includes medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. Numotion is an equal‑opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.