More jobs:

Customer Support & Dispatch Specialist Lahore, Pakistan

Job in Aurora, Arapahoe County, Colorado, 80012, USA

Listing for: Softsquare

Full Time position
Listed on 2025-12-18

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Technical Support

We are seeking a Customer Support & Dispatch Specialist to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Qualifications

Diploma or Bachelor’s Degree
1-2 years of customer service experience

Responsibilities

Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.

Provide timely and accurate information regarding products, services, and policies.

Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.

Document customer interactions in the CRM system and track follow-up actions.

Identify and suggest improvements to processes to enhance the customer experience.

Collaborate with other team members and departments to ensure a smooth customer experience.

Stay updated on product and service updates to provide accurate support.

Requirements

Diploma or Bachelor’s Degree
1-2 years of customer service experience
Proficiency in CRM systems
Strong communication skills (verbal and written)
Ability to resolve customer issues
Excellent problem-solving and multitasking abilities
Familiarity with customer support software and ticketing systems
Positive customer-focused attitude
Ability to work independently and as part of a team
Maintain professionalism in high-pressure situations

#J-18808-Ljbffr

To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction


Increase/decrease your Search Radius (miles)



Job Posting Language