Product Registration Specialist

JOB SUMMARY

Coordinate the implementation of new business opportunities within the organization and collect the required details to ensure products meet foreign import requirements. The Project Leader position is tasked with leading projects to implement new business opportunities within our organization. This involves working with customers around the world to understand their unique needs and government requirements, while also ensuring products are set up internally to flow smoothly throughout the organization.

• Provide technical, customer relations, and personnel management for major programs and projects.
• Collect registration paperwork – Work with customers, government officials, department manager, and other stakeholders to determine what information is required to export food and restaurant supplies to international markets; collect necessary information (specification sheets, product labels, ingredient details, certificates, etc.) from vendors and/or government agencies; send information to customers and communicate with internal and external stakeholders through email and phone conversations.
• Manage new market openings – Identify desired market launch date with customer and create timeline with various milestones to track progress over time, set up customer accounts, work with the Labeling Department to have labels translated and cataloged (if necessary), work with the Purchasing Department and customers to find substitutes for products that cannot meet requirements of destination country, fill out new item setup forms as needed, maintain item lists, have weekly/bi‑weekly calls with customers in foreign markets, and confirm registration/regulatory needs are addressed before shipment.
• Country Research – research country requirements via government websites and internal historical records.
• Maintaining Database – catalog documentation received for future use.

Education

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Experience

Minimum of 2 years’ experience in an office environment preferred.

Skills

Bilingual a plus, critical thinking and problem‑solving, ability to manage multiple projects and deadlines, must have good time‑management skills and ability to prioritize, ability to work under a high‑stress environment, effective written and verbal communication, proficiency with typing and Microsoft Office, sit at a desk for several hours a day.

Most important decisions made fully independently:

• Day to day prioritization of projects/time management.
• Determining what information is missing to complete the item setup process internally.

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

• How to address non‑cooperative vendors and other challenges.
• Correct vendor location to source from.
• Suggesting alternative products that may meet customer’s needs.

Please provide any other information that you think would help us further define the nature and scope of this position.

This position deals with short term/immediate requests for information (i.e., products are stuck in customs, need info ASAP to release) and very large, long‑term projects (new market startups). Some information is very technical and specific, which requires high attention to detail and critical thinking. Some information is also confidential and proprietary.