Recreation Facility Specialist

Job Location

18150 E Vassar Pl Aurora, Colorado 80013

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation work spaces

We are growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity
, Respect, Professionalism
, and Customer Service
, and we welcome all who share these values to apply.

Recreation Facility Specialists serve as the central nervous system for our city’s vibrant community programs. Think of yourself as the Swiss Army knife of our recreation centers where every day requires a different tool out of your pocket. Training a fresh team of variable hour staff might occupy your morning while coordinating a wedding rental takes over your afternoon. Success in this role involves keeping the gears of our facilities turning without a squeak.

High customer service standards ensure every citizen receives top-tier care whether they are hitting the gym or jumping into the pool.

• Leads by example to ensure excellent customer service for all customers at the recreation center and participants in the City of Aurora programs by maintaining high customer service standards for staff and ensuring a high level of accountability to meet those expectations
• Monitors, and supervises, when assigned supervisor for the shift, the operations of assigned recreation program areas and facility operations
• Ensures front desk facility staff are proficient in the city’s current registration software
• Oversees the activities of variable hour staff and volunteers; trains, directs, and monitors staff duties
• Maintains communications and effective working relationships with employees, vendors, contractors, community organizations, and the public
• Effectively communicates and coordinates with program developers and other departments utilizing the facilities
• Provides a variety of general information to the public regarding parks and recreation operations and programs; respond to questions and resolves complaints as needed
• Observes necessary precautions to assure general public safety including inspect facilities for safety and maintenance needs when supervisor on duty
• Works collaboratively with other departments
• Coordinates logistics for facility rentals, including, but not limited to, providing tours and information to prospective renters, and implementing details outlined in rental agreements to ensure events are properly executed with optimal satisfaction
• Assists with coordinating proper set up and tear down of rentals
• Manages fee collection, ensures compliance with cash handling procedures, accounting activities, and program registration in assigned areas; reviews records and files to ensure proper accounting and documentation consistent with Recreation policies and procedures
• Maintains records on program activities, attendance, and other pertinent information; prepares a variety of operational and business reports, and associated correspondence
• Works specific duties as business needs dictate including but not limited to janitorial, front desk, fitness, and child watch
• Assists with Recreation special events as needed
• Performs other duties as assigned

Managing the business side keeps things interesting. Accurate fee collections and registration software usage require a sharp eye for detail. Every person wears many hats here. Moving from supervisor duties to helping with janitorial needs or child watch happens naturally because no task is too small for a great leader. Safety remains a top priority while walking the halls and…