Business Development Manager

About Transcat

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America. With over 1,000 employees across technical, consulting, operational, sales, finance, and corporate functions, we deliver on our Trust in Every Measure promise to customers in life sciences, aerospace, defense, energy, and utilities. Our employees live the Transcat Way and are at the heart of the rewarding, challenging work we do.

As a Business Development Manager (BDM), you work from a designated lab (or labs) and drive sustainable organic revenue growth. You develop and execute sales strategies to retain and grow existing customers, pursue new regional customers, and exceed lab‑based sales targets. Your focus is on building customer relationships, ensuring satisfaction, and identifying new business opportunities within our End‑to‑End offerings. This position reports to the applicable Regional Sales leader.

• Develop and execute regional customer retention and growth strategies aligned with company revenue and channel goals.
• Proactively engage current, new, and at‑risk customers through face‑to‑face interactions and personalized communication.
• Analyze customer and regional business data to identify risks, trends, and opportunities for revenue expansion.
• Build strong relationships with key customers and prospects, addressing concerns promptly to ensure satisfaction.
• Collaborate with cross‑functional teams (Operations, Customer Service, Product Development, Marketing) to enhance the customer experience and facilitate ease of doing business.
• Identify and pursue new market opportunities, customer segments, and service channels.
• Maintain a positive relationship with the Lab Manager, visiting customers with lab leadership and providing sales insights.
• Fully utilize Salesforce to track leads, customer interactions, and sales performance; generate key metrics reports.
• Prepare and present regular reports on retention, growth, channel performance, and new business opportunities.
• Manage sales activities within your geographic market and support teammates to achieve retention and growth goals.
• Provide coaching and motivation to the team.
• Travel in and outside the region as required for company initiatives.

• Customer‑centric mindset
• Relationship building and excellent communication skills
• Driven to achieve results and adaptable to change
• Proactive, solution‑oriented approach to challenges
• Strong sales skills with thorough customer needs assessment
• Effective negotiating and multi‑level selling skills
• Ability to develop and implement territory sales plans with clear objectives
• Data analysis skills to derive insights
• Team player and collaborator

• Bachelor’s degree in business, marketing, or related field
• Minimum 5 years of experience in customer retention, account management, or a related customer‑centric role in a competitive market
• Experience with CRM software (e.g., Salesforce) and data analysis tools
• Strong understanding of company products and services, or proven ability to quickly absorb new technical information

• Industry experience in telecommunications, SaaS, or e‑commerce
• Customer success platforms
• Project management skills
• Miller Heiman Strategic Selling or Large Account Management training/​certification

Transcat is an equal‑opportunity employer and prohibits discrimination based on any protected status. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), protected veteran status, or any other protected class under U.S. law. We will make reasonable accommodations for employees with disabilities unless doing so poses an undue hardship.

All offers of employment are contingent upon successful completion of pre‑employment requirements, including verification of identity, employment eligibility, and, where applicable, a motor vehicle driving record report.

Not Applicable

Full‑time

Science and Consulting