Dealer Services Outside Coordinator

Overview

Company Cox Automotive - USA

Job Family Group Vehicle Operations

Job Profile Account Operations Specialist I

Management Level Individual Contributor

Flexible Work Option No remote option; must work at a specified Cox location

Travel % No

Work Shift Day

Compensation Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

• Outdoor position - will be required to work in all weather conditions

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

• Provides direct communication to customers to ensure their expectations are met and service issues are resolved

• Educates dealers on all Manheim products and services

• Investigates, troubleshoots, and resolves customer problems and issues

• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

• Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)

• Follow- up as necessary with mechanical shop to determine repair ETAs

• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

• Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team

• High School Diploma or equivalent required

• Effective communication (written and spoken) and interpersonal skills required

• Ability to work in a high performance, fast-paced team environment

• Computer skills, including ability use Internet and MS Office

• Ability to adapt to and work effectively within a constantly changing environment

• Excellent customer service and problem solving skills required

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive tasks

• Manual dexterity

• Automotive/technician knowledge preferred

• Entry-level and/or employees with minimal client facing experience

• High School Diploma/GED and up to 2 years’ experience in a related field

• Prior experience vehicle reconditioning and or general auto body knowledge is a plus

• Team-based interpersonal skills

• Excellent verbal and written skills

• Requires physical ability and mental acuity to execute the duties of the position successfully within required time frames to meet business requirements.

• Valid Driver’s License and safe driving record is required

• Ability to operate vehicles with standard and automatic transmission is preferred

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for…