Specialty Clinic Assistant; Administrative Assistant II

Overview

University of Colorado Anschutz Medical Campus

Department: Department of Dental Clinic Support Services

Job Title: Specialty Clinic Assistant (Administrative Assistant II)

Position: #  - Requisition: #38377

Work Location: Onsite – Aurora, CO

Schedule: Full-time

Department will consider candidates for similar roles if qualified

The University of Colorado, School of Dental Medicine (SDM) is looking for a full-time Specialty Clinic Assistant to support the clinics and pre-doctoral programs. The primary responsibility is to act as a clinical representative and provide customer-service oriented patient support. The role involves patient intake, scheduling, and clinic operations in a patient-facing, onsite setting.

Hours are typically Monday – Friday between 8:00am and 5:00pm, dependent on business need.

• Greet and assist virtual, phone and walk-in patients and their guests/families; provide exceptional customer service to the 250+ patients seen daily.
• Answer all incoming calls and route to the correct person or department; page students, staff and faculty and take messages as necessary.
• Collaborate with patients, students, coordinators, faculty and staff to schedule and troubleshoot scheduling issues.
• Monitor patient check-in and check-out.
• Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.
• Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies and workflows.
• Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures as necessary.
• Register new patients in electronic health records.

Minimum Qualifications:

• Two (2) years of general clerical or administrative experience.

Substitution: A combination of related education and/or relevant experience equal to two (2) years.

Colorado law requires Colorado residency at the time of application. Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Three (3) years of general clerical or administrative experience.
• Experience with faculty, staff, and students in academic, medical, and/or dental environments.
• Experience in a dental or medical office.
• Experience with internal processes and electronic filing systems.
• Bilingual in English and Spanish.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems.
• Strong time-management and ability to coordinate multiple activities and projects.
• Ability to analyze and apply laws, rules, and regulations with good judgment.
• Familiarity with dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC).
• Proficiency in Microsoft Office Suite and other office tools (Outlook, Excel, Word, PowerPoint, Teams) and related applications.
• Ability to communicate effectively in writing and orally; public speaking when needed.
• Ability to establish and maintain positive working relationships across the institution.
• Knowledge of applicable Federal and State laws and regulations; ability to maintain confidentiality.
• Ability to take initiative and collaborate to enhance team performance.
• Detail-oriented, professional, and dedicated candidate mindset.

Questions should be directed to:
Traci Wells, Traci.

Wells

Application Materials Instructions:

Final date to receive applications:
This announcement is open until 12/06/2025
.

To apply, please submit the following materials to this posting:

• A cover letter and resume that specifically address the job requirements and outline your qualifications.

Special Instructions to Applicants

Classified Staff positions have specific application requirements. Submit all required documents and include a current email address and phone number. Address minimum qualifications, competencies and preferred qualifications in your cover letter, as these will be used in the assessment process. You will be asked to view Veteran and other General Information regarding Classified Staff positions at the CU Careers site.

Application Materials

Required:

Cover Letter, Resume/CV, and…