Specialty Clinic Assistant; Administrative Assistant II

Overview

The University of Colorado Anschutz Medical Campus, Department of Dental Clinic Support Services, is seeking a full-time Specialty Clinic Assistant (Administrative Assistant II) to support the clinics and pre-doctoral programs. The primary responsibility of this role is to act as a clinical representative and provide customer-service oriented patient support. The position is onsite and located in Aurora, CO. Hours typically run Monday–Friday, 8:00am–5:00pm, depending on business needs.

• Job Title:
  
  Specialty Clinic Assistant (Administrative Assistant II)
• Position: # – Requisition: #38377

• Greet and assist virtual, phone and walk-in patients and their guests/families; provide exceptional customer service to the 250+ patients seen daily.
• Answer all incoming calls and disseminate appropriately; page students, staff and faculty and take messages as necessary.
• Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot scheduling issues.
• Monitor patient check-in and check-out.
• Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.
• Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies and workflows.
• Maintain, retrieve, and facilitate the release of confidential patient records, including updating patient information and signatures as necessary.
• Register new patients in electronic health records.

Onsite – Aurora, CO

• Medical:
  Multiple plan options
• Dental:
  Multiple plan options
• Additional Insurance:
  Disability, Life, Vision
• Retirement 401(a) Plan:
  Employer contributes 10% of gross pay
• Paid Time Off:
  Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit:
  Employees have access to this benefit on all CU campuses
• ECO Pass:
  Reduced-rate RTD bus and light rail service

Please include in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40-hour/week basis.

• Minimum Qualifications:
  
  Two (2) years of general clerical or administrative experience.
• Substitution: A combination of related education and/or relevant experience equal to two (2) years.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application. Applicants must meet minimum qualifications at the time of hire.

• Preferred Qualifications:
  
  Three (3) years of general clerical or administrative experience; experience working with faculty, staff, and students in academic, medical, and/or dental environments; experience in dental or medical office; familiarity with internal processes and electronic filing systems; bilingual in English and Spanish.

• Knowledge, Skills, and Abilities:
  Knowledge of administrative and clerical procedures, strong time-management, ability to analyze regulations, knowledge of dental terminology and health records systems (e.g., axiUm, EPIC), proficiency with Microsoft Office Suite, and excellent communication and confidentiality skills.

Questions should be directed to:
Traci Wells, Traci.

Wells

Application Materials Instructions:
Final date to receive applications:
This announcement is open until 12/06/2025. To apply, submit a cover letter and resume that specifically addresses the job requirements and outlines your qualifications.

Classified Staff positions have specific application requirements. Submit all required documents indicated in this posting and include a current email address and phone number. Address minimum qualifications, competencies and preferred qualifications in your cover letter, as these will be used in the assessment process. See the CU Careers site for additional information.

• Anticipated Pay Range:
  The starting salary range is 3,321 – 3,853 per month ($39,852 – $46,231 per year).
• Equal Employment Opportunity Statement
• ADA Statement
• Background Check Statement
• Vaccination Statement