Accident Claims Advisor

Overview

As an Accident Benefits Claims Advisor for Ontario, you focus on proactive, positive communication with clients to promote and facilitate recovery for accident‑related impairments. You investigate, evaluate and negotiate accident benefits claims and help maintain business relationships with members and clients. You contact clients to establish rapport, discuss the claims process, and explain applicable benefits. You guide them through the claims process, understanding their unique needs while providing empathetic support.

You manage and interact with stakeholders in the claims process to ensure client rehabilitation needs are met. You ensure effective reserving practices and issue claim payments on a timely basis.

• Investigate, evaluate and negotiate accident benefits claims that fall within the Minor Injury Guideline.
• Maintain clear timely communication with clients, providing updates on the status of their claims, addressing inquiries and guiding them through the claims process.
• Identify and resolve challenges that may arise during the claims process, with a focus on always doing what is best for the client.
• Collaborate effectively with internal and external stakeholders.
• Reserve case claims in line with company best practices.

• Bachelor's degree in a related field or CIP designation.
• A minimum of two years of relevant experience.
• Advanced knowledge of English both oral and written.
• Mastery of communication and a passion for helping people.
• Basic knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule).
• Basic knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles.

• Competitive salary and annual bonus.
• Salary range: $61,950 to $85,182 per year (Toronto suburbs).
• Four weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment.

At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, and providing a positive workplace for all. If there is something we can do to help make the recruitment process or this job more accessible, let us know. We can provide accommodations at any stage in the recruitment process.

Just ask!