Director, Sales, CX Tech & CCaaS

Summary

Director, Sales – CX Tech & CCaaS Partner – Genesys. This high‑level individual contributor role, with no direct reports, is a Work‑at‑Home USA position. The role focuses on building, expanding, and closing a net‑new enterprise pipeline in partnership with Genesys, driving Concentrix CX Tech and CCaaS adoption, and securing transformational technology deals.

• Originate, build, expand, and close a net‑new enterprise pipeline.
• Co‑plan and co‑sell proactively with Genesys sellers, avoiding inbound‑only engagements.
• Engage VP and CXO decision makers and buying committees in Fortune 500 and other strategic enterprise accounts.
• Drive Concentrix CX Tech adoption, CCaaS upgrades, and large revenue‑impacting transformation opportunities.
• Craft compelling commercial value propositions that drive ROI and measurable business impact.
• Represent the company at key partner and CCaaS events to network, prospect, and accelerate pipeline.
• Lead complex enterprise sales cycles, negotiate deals, and align internal stakeholders.
• Maintain accurate forecasts, pipeline hygiene, and weekly rhythm with Sales Leadership.
• Ensure post‑sale success and account expansion opportunities to unlock future growth.
• Consistently meet or exceed quarterly and annual revenue/pipeline targets.
• Oversee contract negotiations in conjunction with internal stakeholders.
• Build and nurture long‑term strategic relationships with key accounts.
• Provide internal and external sales enablement.
• Deliver exceptional customer satisfaction and enhance client experiences.
• Prepare for moderate travel to support the role and initiatives.

• Extensive enterprise technology (SaaS/IaaS/PaaS/CCaaS) sales experience in Fortune 500 environments; a bachelor’s degree in engineering, computer science, or MIS is advantageous.
• Demonstrated ability to originate pipeline, not merely receive it, and close large transformational deals.
• Existing enterprise relationships strongly preferred.
• Experience co‑selling with partners, ideally Genesys (strong partner co‑sell DNA required).
• Executive‑level communication and storytelling ability.
• Highly proactive, self‑directed, and commercially sharp operator.
• Consultative, value‑based selling skills.
• Ability to influence cross‑functionally and drive action in a matrixed environment.
• Trusted advisory status with customers and colleagues, establishing trust and credibility.

The annual base salary range for this position is $142,720–$178,400 plus incentives that align with individual and company performance. Benefits include medical, dental, and vision insurance; comprehensive employee assistance program; 401(k) retirement plan; paid time off, holidays, and paid learning days.

Prepare for moderate travel to support initiatives.

Regular use of computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.