Statewide Behavioral Health Crisis Services Program Manager

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Department of Health and Human Services (DHHS)

Social Services Program Manager

Opening Date:
February 2, 2026

Closing Date:
February 13, 2026

Job Class Code: 5094

Grade: 28 (Supervisory)

Salary: $64,334.40 - $91,332.80 per year*

* This is inclusive of a 1.00% recruitment and retention stipend

Position Number:

Location:

This is a full-time position located in Augusta, Maine and allows for partial telework with management approval.

The position oversees Maine’s State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential. The position participates on the OBH Crisis Team working on service development, system reform, and model implementation aligned with SAMHSA’s National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline. Management responsibilities include oversight of all programmatic activities for crisis services providers including developing and managing contracts, approving and tracking invoices, developing and participating in procurement of services, ensuring time frames for contract deliverables and overseeing program performance of service providers on a statewide level.

The position participates on the OBH Crisis Team working on development, reform and implementation of a system model aligned with SAMHSA’s National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline. This position works closely with state and federal partners, developing, organizing and participating in all federally mandated webinars and conferences, and presenting program status reports and informational reports to Department leadership for decision making.

This position serves as Department designee on all related efforts and work groups; upholds the vision and mission of the Department through utilizing the Maine OBH beliefs and principles in daily practice; and works cross departmentally on efforts associated with this population or program area to ensure maximum quality of service, alignment of effort, efficiency and to decrease duplication.

• Reviews, modifies and implements policy and procedures for the implementation and expansion of programming on a statewide level for the Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential services, assuring services align with Department priorities and legislative and legal mandates.
• Initiates, assembles and presents materials, including statistical and financial reports, to meet reporting requirements and for use in the development of grant and program objectives in conjunction with government agencies and other multi-disciplinary teams.
• Acts as the liaison between the Community Programs, the Department, and other Departments to assure quality implementation and service delivery including quality assurance activities, certification processes adherence to rules, approvals for certain services and overall system cohesion.
• Prepares, reviews, and monitors program design, including policy and payment structures, including any contracts necessary for the delivery of required services, to assure quality, and monitor utilization and costs.
• Plans and monitors all program activities, clarifying information to ensure uniformity and adherence to the objectives, values and principles across the multidisciplinary teams and providers.
• Reviews and presents program status reports and other informational reports for use by leadership in decision-making.

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelor’s Degree. At least three (3) years of the required experience must be in a supervisory and/or…