Store General Manager - Augusta ME

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

The General Manager leads through Petco’s vision of “Healthier Pets. Happier People. Better World.” by developing a high‑performing team that consistently delivers top‑line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center.

Key focus areas include people, performance, and process, resulting in overall profitability.

The GM regularly exercises discretion and independent judgment to create the best possible partner, guest, and pet experience. The role involves leading people, performance, and process activities, and requires a passion for pets, the ability to inspire and lead, focus on process excellence, and a drive for results.

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly partners in all areas required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and sharing product knowledge to enable partner suggestions.
• Be responsible for all partner performance management.
• Demonstrate and support a continuous improvement and growth mindset.

• Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
• Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on‑site and community events, such as adoptions, school visits and other local promotions and animal‑welfare events.

• Ensure the proper health, appearance, welfare, and handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set‑up and monthly ad planner guidelines.
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels.
• Maintain the Pet Care Center’s appearance, safety procedures and adherence to operational standards.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
• Maintain the Pet Care Center’s professional image, appearance, and cleanliness.

• MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to partners and associates; provide proactive leadership to maintain a positive business climate that motivates the team in alignment with our company goals.
• PROMOTE SAFETY. Ensure policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.
• FOSTER A COLLABORATIVE CULTURE.…