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HelpDesk/Support Technical Support Systems Administrator IT Project Manager

Service Desk Lead - Operations & Escalation Champion

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, Systems Administrator, IT Project Manager
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading technology services provider in Augusta, ME, is seeking a Service Desk Lead to oversee daily operations of their service desk team. This role requires strong ITIL knowledge and a background in service desk operations with at least 6 years of experience. The ideal candidate will exhibit excellent leadership and technical troubleshooting skills, managing shift operations and ensuring quality service delivery.

Compensation ranges from $84,900 to $154,500, reflecting the role's demands and candidate qualifications.
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