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Omnichannel Engineer: Elevate IVR & Digital Journeys

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: Concentrix
Full Time position
Listed on 2026-01-22
Job specializations:
  • IT/Tech
    IT Consultant, IT Support, IT Specialist
Job Description & How to Apply Below
A global tech and service leader is seeking a dynamic Omnichannel Engineer to manage omnichannel telephony and digital messaging channels. The position involves designing and implementing processes on the NICE CXone platform, optimizing customer journeys and providing strategic support. Collaboration with multiple teams is essential to enhance IVR and digital channel experiences. A Bachelor's degree in IT or related field and relevant experience are required.

This role offers a competitive salary and benefits including medical and 401(k).
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