Community Support Services Supervisor

Overview

Department of Health and Human Services (DHHS)

Social Services Program Specialist II

Opening Date:
January 23, 2026

Closing Date:
February 5, 2026

Job Class Code: 5093

Grade: 25 (Supervisory Services)

Salary: $58,552.00 - $82,700.80 per year*

* This is inclusive of a 2.00% recruitment and retention stipend

Position Number:

Location:

This position can be located in our Augusta, Lewiston or Portland office.

Core Responsibilities:

• As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for home and community support service agencies. You will coordinate surveyor activities with other leaders/managers of this unit, and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees.
  
  This position may require statewide travel and occasional overnight stays.
• Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation.
• Provide orientation training for new staff and ongoing training for current staff.
• Review plans of correction to ensure acceptable response to identified deficiencies.
• Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations.
• Triage complaints and assign workloads.
• Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understand the licensing regulations and license application requirements.
• Assist Program Manager with enforcement decisions and documentation.
• Review and make recommendations to DLC leadership regarding facility waivers.
• Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies.
• Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making.
• Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.
• Participation in onsite surveys.

Minimum Qualifications:

An eight (8) year combination of education and/or professional experience in specific option area (working in the healthcare or social service field).

Preferred candidates will have:

• Knowledge of investigative techniques
• Knowledge of state and federal requirements governing home and community support services (also known as HCBS)
• Previous experience working in or knowledge of HCBS service system
• Previous supervisory/team lead experience
• Ability to be an effective team member and team leader
• Excellent written and verbal communication skills
• Ability to prioritize work

Thinking about applying?

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission of the Division of Licensing and Certification is to ensure Maine’s citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

Application…