Emergency Communications Specialist - Lead

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Department of Public Safety – Bureau of Emergency Communications

Job Class Code
: 8612
Grade: 20 (Professional/Technical)
Salary: $26.88 – $37.54 (hourly, includes 30% stipend)
Location: Augusta

Opening Date: March 6, 2026

Closing Date: March 20, 2026

Behind every 911 call is a team of Emergency Communications Specialists (ECS) acting as a critical liaison between emergency response and people in need of help. An ECS Lead supervises this team.

• Performing duties required of Emergency Communications Specialists – for emergency and non-emergency situations – including:
  • Monitoring and logging telephone and radio traffic, acting as the first point of contact for people in need of help
  • Coordinating effective response to calls for service
  • Developing incident resolution strategies
  • Operating communications equipment, including computer aided dispatch and radio systems
• Coordinating training, licensing, and certifications of the Emergency Medical Dispatch Center and its employees
• Maintaining Dispatch Center equipment, arranging for repairs when necessary
• Assisting supervisor with work schedule development and implementation, staff assignments

• Testifying in court to verify log entries as supporting evidence
• Gathering and compiling data for operational statistic reports that document historical information and inform agency goals
• Preparing for and attending the biennial audit with the Access Integrity Unit
• A successful candidate must have knowledge of:
  • Public Safety operations, policies, and procedures
  • Computer aided dispatch
  • Regional Communication Center's geographic coverage area
  • Operation and functions of telecommunications equipment (radios, computer, telephone, teletype, fax, etc.)
  • National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS)

• Train and motivate employees
• Supervise staff, including delegating workloads, handling conflict resolution, and solving problems
• Communicate verbally and in writing
• Perform duties without supervision

• Completion of the National Crime Information Center Terminal Operators course
• Licensed Emergency Medical Dispatcher
• Certified Terminal Operator (NCIC/METRO)
• NG 9-1-1 Certification
• ETC Certification
• CPR Certification
• Additional training and recertifications as required by law

• Growth – build your career
• Health, dental, and vision insurance – take care of yourself
• Retirement savings – financially independent, even after you stop working
• Flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs
• Gym membership reimbursement – better yourself
• Living resources (employee assistance program) – overcome difficult situations with support
• Paid holidays – thirteen each year
• Federal public loan forgiveness program – for qualifying loans and payments
• Statewide locations – from Kittery to Madawaska
• Training – develop knowledge, skills, and understanding

Two (2) years of education, training, and/or experience in radio dispatch communications, which must include one (1) year in emergency communications operations. Education, training, and/or experience must be within the last 5 years (from date of application) to qualify.

• Certification as a Maine State Police Terminal Operator
• Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training)
• Certification as a Fire Dispatcher
• Certification as Medical and Fire Quality Assurance Auditor

Questions about this position should be directed to Amber Davis at a.mber.

R.Davis.

• Work‑Life Fit – Rest is essential.…